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What's ChangingThe Transfer ProcessFAQs
Mutual Fund Conversion Help Center

Get started today, here’s how:
  1. Login to ING DIRECT and click ‘Continue’ to access the account transfer tool
  2. Review and accept the Terms and Conditions
  3. Click on “Transfer Now” to complete the ShareBuilder express account setup and initiate the transfer
Here are a few things to consider when preparing for the transfer:
  • You will be asked to verify your current account details to ensure proper setup of your new ShareBuilder account
  • If you have a joint account, the joint account holder must also confirm his/her acceptance of the account transfer
  • Once you agree to the transfer, you must complete the online ShareBuilder account set up process in order to access your account
  • You’ll need to review and re-activate your Automatic Investment Plan
  • It will take 1-2 business days for your mutual funds to transfer over to your
    ShareBuilder account
  • If you have any questions at any point in the process, feel free to give us
    a call at 1-877-464-2109, from 8 AM - 6 PM ET, Monday – Friday

Mutual fund products are offered by ING DIRECT Securities, Inc., a registered broker-dealer and FINRA member, which is a subsidiary of ING Bank, fsb.